Returns & Exchanges

At Direct Coins, we stand behind the quality of our inventory and offer a 30-day satisfaction guarantee on all numismatic items. If you are not completely satisfied with your purchase, we provide a straightforward return and exchange process to ensure your collection remains of the highest standard.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Secure Packaging

  Carefully place the item in its original protective capsule and packaging to prevent damage, ensuring the RMA number is clearly marked on the exterior.

• 3.
  Insured Shipping

  Ship the package back to our processing center using a trackable and insured carrier method to protect against loss or damage during transit.

• 4.
  Inspection and Refund

  Once our numismatists verify the item's condition against our records, we will process your full refund or exchange within 5-7 business days.